Politique d’expédition

DELIVERY

Nathan-Baume Shoes aims to deliver within 2-3 working days of acceptance of the Customer's order.

The product(s) will be delivered to the place of delivery indicated by the Customer during the ordering process. Nathan-Baume Shoes ships only to addresses located in Belgium, the Netherlands, France and Luxembourg.

CARRIERS

Orders are dispatched using bpost or DPD. The Customer receives a confirmation of shipment by e-mail, including a tracking link, as soon as the parcel is handed over to the carrier.

SHIPPING COSTS

Nathan-Baume Shoes offers free shipping on every order delivered to Belgium, the Netherlands, France and Luxembourg.

DELAYS

The Customer will be informed in the event that Nathan-Baume Shoes expects to be unable to meet the estimated delivery date. Delivery times are given as an indication; no liability for direct or indirect damages arising out of delays in delivery will be accepted.

INCORRECT DELIVERY ADDRESS

The Customer is responsible for the accuracy of the delivery details provided. Should the parcel be returned to us because of an incorrect address, the costs of a new shipment will be charged to the Customer. If the Customer notices a mistake shortly after ordering, they are invited to contact info@nathan-baume.shoes immediately: as long as the parcel has not been dispatched, the address can still be corrected.

PARCEL NOT DELIVERED OR LOST

If the tracking indicates that the parcel has been delivered but the Customer has not received it, or if the tracking has not been updated for more than ten (10) working days, the Customer is invited to contact info@nathan-baume.shoes. An enquiry will be opened with the carrier and the Customer will be kept informed. Where a loss is confirmed, the order is refunded or re-shipped subject to availability.