Politique de remboursement
RETURNS
If the Customer is not satisfied with the purchase, Nathan-Baume Shoes offers the possibility of returning the product(s) within fourteen (14) calendar days of receipt of the product(s) by the Customer, without having to give a reason.
The product(s) must be returned to Nathan-Baume Shoes in their original condition: undamaged, unused, clean, unworn and unwashed, with their original label(s) as well as all the protections provided on metal accessories, straps, etc.
Nathan-Baume Shoes reserves the right to refuse a returned product which is not in a re-saleable condition.
HOW TO OBTAIN A RETURN LABEL
A return label is provided by Nathan-Baume Shoes on request. The Customer can request one in either of the following ways:
- by e-mail to info@nathan-baume.shoes, stating the order number; or
- from the account page on the website, using the return request form.
Nathan-Baume Shoes will then send the return label to the Customer by e-mail, together with the return instructions.
RETURN SHIPMENTS IN DETAIL
Return shipments are carried by bpost or DPD. Once the label has been received:
- Place the product(s) in their original packaging and close the parcel securely.
- Affix the return label supplied by Nathan-Baume Shoes to the parcel.
- Drop the parcel off at a bpost or DPD point, depending on the carrier indicated on the label.
A flat contribution of €1.99 towards return costs is deducted from the refund.
If the Customer chooses to return the product(s) with another carrier, the costs and the risks of the return shipment are at the expense of the Customer. A tracked service is strongly recommended: without proof of shipment, a lost return cannot be refunded.
REFUND
Upon receipt and inspection of the parcel at our office, the Customer will be reimbursed using the payment method used for the purchase, less the €1.99 return contribution. Refunds are processed within five (5) working days of receipt; depending on the Customer's bank, the amount may take a few additional days to appear.
FAULTY OR INCORRECT PRODUCTS
If the Customer receives a damaged product, or a product which does not correspond to the order, the Customer is invited to contact info@nathan-baume.shoes within 48 hours of receipt, enclosing photographs of the problem. In that case the return is organised at the expense of Nathan-Baume Shoes, with no €1.99 contribution, and the Customer is fully reimbursed (product and original delivery costs) or the product is replaced subject to availability.
LEGAL GUARANTEE
Independently of the right of return described above, all products benefit from the legal guarantee of conformity of two (2) years provided for by Belgian law (articles 1649bis and following of the Belgian Civil Code). This guarantee covers defects of conformity existing at the time of delivery. It does not cover normal wear and tear, nor damage resulting from improper care or inappropriate use.
AMENDMENTS TO THE DELIVERY AND RETURN POLICY
Nathan-Baume Shoes reserves the right, at its discretion, to revise this Delivery and Return Policy at any time in accordance with changes in Nathan-Baume Shoes trade policy and economic and judicial necessities. Such revision shall be posted online on the website and the continued use of the webshop will be considered as the agreement by the Customer to be bound by this new Delivery and Return Policy.