Step 01 / 04
Use the email address you placed your order with to find your purchases. You can also use one of the other sign-in options shown on screen.
If you sign in by email, enter the verification code sent to your inbox.
Go to my accountStep 02 / 04
Under Orders, find the relevant order and click “Return items”.
Look for the “Return items” button next to your delivered order.
Swipe to explore the screenshot
Step 03 / 04
Select the item you want to return and choose a reason. You can add an optional note to give us more details.
Then click “Review changes” to check your request before sending it.
Step 04 / 04
Check the summary, then click “Send request” to submit your return request to our team.
Your request is now ready to send. Our team will review it once submitted.
Example screenshots: the items and amounts shown are for illustration only. Labels may vary depending on your account language.
Our team reviews your return reason and confirms acceptance by email.
Once your request is approved, we email you a return label. Pack your items and attach the label to your parcel.
Drop off your parcel at a bpost or DPD drop-off point, as indicated on your label. A flat return fee of €1.99 will be deducted from your refund.