FREQUENTLY ASKED QUESTIONS
Order
No, we will not charge the transportation costs. It is free.
When you order before 12 p.m. on working days, we will ship your order the next working
day. Your order will be sent via GLS and it will take approximately 2-3 working days for your delivery to arrive.
For all our shoes, you can simply choose your usual size. If you are between two sizes, we recommend selecting the larger one. In general, sneakers tend to be slightly wider than dress shoes. Always choose your regular size when ordering. If your shoes don’t fit, returns are free within 30 days of delivery
RETURNS
Yes, you can send back your shoes. We will take care of the return costs.
No returning your shoes is free of charge.
Once received, you have 30 days to return your shoes. For returning your shoes follow the instructions:
1) Connect to the website of GLS :
https://www.gls-returns.com/#/m/nathanbaumeshoes
2) Create a return label to stick on the parcel being returned
3) Bring the parcel to a GLS ParcelShop :
GLS ParcelShops & depots search | GLS Belgium (gls-group.com)
NEED HELP?
You can contact us on info@nathan-baume.shoes!
We will be happy to assist you.