Refund policy
DELIVERY AND RETURN POLICY
DELIVERY
The product(s) will be delivered at the place of delivery as indicated by the Customer during the ordering process. Nathan-Baume Shoes only ships product(s) to addresses located in Belgium, Luxembourg, the Netherlands and France.
Nathan-Baume Shoes aims to deliver within 1-10 working days of acceptance of the Customer’s order. The Customer will be informed in the case Nathan-Baume Shoes expects to be unable to meet the estimated delivery date. No liabilities for losses for direct or indirect damages arising out of delays in delivery will be accepted.
If the delivery is delayed through the Customer’s unreasonable refusal to accept delivery or if the Customer didn’t collect the product(s) from the carrier within a reasonable period of time, Nathan-Baume Shoes shall be entitled to terminate the purchase agreement with the Customer and to no longer make available the product(s) for delivery or collection. In that case, Nathan-Baume Shoes will refund the amount of the purchase price already paid by the Customer under the applicable purchase agreement, reduced with a fixed compensation equal to 20 % of the total purchase price of the ordered product(s) for the administration charges made by Nathan-Baume Shoes for attempting to deliver and returning the product(s).
Orders are sent using GLS services.
Nathan-Baume Shoes offers free shipping for any order to be delivered in Belgium, Luxembourg, the Netherlands and France.
TRANSFER OF RISK AND TITLE
From the moment the product(s) is/are delivered to the Customer, all risks of damage to or loss of the product(s) pass to the Customer. Title shall pass to the Customer upon full payment by the Customer of the price (including shipping costs) and following the payment of any other outstanding amounts (e.g. interest, compensation for damage) by the Customer to Nathan-Baume Shoes.
VISIBLE DEFECTS – RIGHTS OF EXCHANGE – RETURNING PRODUCTS
The Customer undertakes to inspect the product(s) for obvious defects or damage(s) and to check the conformity of the quantity upon the moment of delivery. All complaints relating to visible defect and/or non conforming deliveries shall immediately be communicated by the Customer in writing at the latest within two (2) days following the delivery of the product(s) by email at info@nathan-baumeshoes.be , accompanied by a clear picture of the damaged packaging/visible defects. Claims about non-conformity or visible defects not made within the aforementioned period will not be entertained.
If the Customer is not satisfied with his purchase, Nathan-Baume Shoes will offer the Customer the possibility of exchanging the product(s) within two (2) calendar days upon the receipt of the product(s) by the Customer.
The product(s) must be returned to Nathan-Baume Shoes in its/their original condition: undamaged, unused, clean, unworn, and unwashed and with its/their original label(s) as well as all the protections provided on all metal accessories, straps, etc.
Nathan-Baume Shoes reserves the right to refuse an exchange of (a) returned product(s) which is/are not in a re-saleable condition. If the Customer exercises his right of withdrawal and Nathan-Baume Shoes notices a reduction in value to which the product(s) can be re-sold resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product(s), Nathan-Baume Shoes shall have the right to reduce the refunded purchase price by the amount equal to 100 % of the purchase price(s) of the product(s).
RETURN SHIPMENTS
A return shipment shall be sent back by the carrier GLS. The Customer must connect to the website of GLS :
https://www.gls-returns.com/#/m/nathanbaumeshoes
. The Customer will create a return label to stick on the parcel being returned and bring the parcel to a GLS ParcelShop (click on link to find your GLS ParcelShop : GLS ParcelShops & depots search | GLS Belgium (gls-group.com)).
If the Customer wants to send the product back with another carrier, costs for return will be at the expense and the risks of the Customer.
In case you should exercise your right of restitution, Nathan-Baume Shoes will make all possible efforts to refund the Customer as soon as possible. Nevertheless, this depends on the technical inspection that is carried out on the products and that can take maximally 3 weeks.
The Customer is refunded by transfer.
CONTACT – CUSTOMER SERVICE
If the Customer would have any questions, requires more information or has any complaints in relation to his/her purchase, the Customer can contact Nathan-Baume Shoes customer service by mail at info@nathan-baumeshoes.be. The customer service desk can also be contacted by letter addressed to DE BEYNE, Pierre Walckiersstraat 12, 1600 Sint-Pieters-Leeuw – Belgium. Nathan-Baume Shoes will make every effort to respond to the Customer within five (5) days after having received an e-mail or letter from the Customer.
AMENDMENTS TO THE DELIVERY AND RETURN POLICY
Nathan-Baume Shoes reserves the right, at its discretion, to revise these Delivery and Return Policy at any time in accordance with the changes in Nathan-Baume Shoes trade policy and the economic and judicial necessities. Such revision shall be posted online on the website and the continued use of the webshop will be considered as the agreement by the Customer to be bound by these new Delivery and Return Policy